To make the return process as easy as possible, we use Royal Mail’s tracked returns service and My Hermes for larger items.
So if for any reason you need to return any gifts to us, provided it is unused, we will replace it, exchange it or refund it.
Just email us at firstname.lastname@example.org and we will sort it out for you.
Please note all full priced items must be returned within 30 days – All sale items can not be returned. One free return allowed per order.
PLEASE NOTE OUR FREE RETURNS POLICY DOES NOT INCLUDE INTERNATIONAL AND CHANNEL ISLAND RETURNS.
Any problems with any of our products or anything else, just call us or email us at customer services and we’ll sort it out.